Terugbetalingsbeleid
Return & Refund Policy – RINGWORK53
At RINGWORK53, we stand behind our products. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
-
Be in the same condition as received
-
Be unworn and unused
-
Have all original tags attached
-
Be returned in its original packaging
-
Include proof of purchase (receipt or order confirmation)
How to start a return
To initiate a return, please contact us at:
Once your return request is approved, we will provide you with a return shipping label and clear instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.
Returns must be sent to the following address:
RINGWORK53
Victoria Welbystraat 68
1062 KP Amsterdam
The Netherlands
Damaged or incorrect items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at info@ringwork53.com so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable items
The following items cannot be returned:
-
Sale items
-
Gift cards
-
Custom or personalized products
-
Perishable goods
-
Hazardous materials, flammable liquids or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to return the original item first. Once your return is approved, you can place a new order for the desired product separately.
EU 14-day cooling-off period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Returned items must meet the same conditions outlined above (unused, unworn, with tags, and in original packaging).
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@ringwork53.com.
